The Lowdown
At Finn, we offer flexibility in your hire period, with hire periods of four days, ten days, and custom longer periods - just message us.
Wedding interstate over the long weekend? No worries!
Want a new few pieces for your Bali holiday? Perfect!
If you have a longer hire period in mind than the allocated brackets, contact us to discuss - we're happy to help.
Find the garment you're after within our collection, and check that it's available on the garment's calendar.
What date should I book for? (Post)
Select a date a few days before your event for the first day of your hire. This will ensure it makes it to you ahead of your event!
Eg: If your event is on Saturday, select Wednesday or Thursday as your booking date. We will ensure the dress arrives to you prior to this date.
For ten day hires, select a date a few days before you travel.
If you live in a regional area, we strongly recommend the Ten Day booking option. Ideally select a date a week before your event for the first date of the booking. You know as well as we do how trying rural postal services can be!
What date should I book for? (Local Pickup)
Same idea: pick a date a few days before your event when it suits you to collect. We will contact you early in the week of your hire to organise collection.
Returns (All bookings)
Your dress is due back the next business day.
Eg. If you hire a dress for a Thursday, it's due back on Friday.
Eg. If you hire a dress on a Saturday, it's due back Monday.
When will I receive it?
We aim to have your garment to you a couple of days prior to your event, just in case. This is not always possible for popular garments.
How do I return it?
You'll receive an Australia Post return satchel along with your dress. Simply take it into your nearest Australia Post outlet on the next business day, or drop it in the corresponding Express (YELLOW) or Parcel post (RED) box that matches the label on your return satchel on any day of the week in the AM, or before postal cut off time.
If your return label states EXPRESS please do not put your garment in a RED post box as it will not be processed within express post periods. We charge a $50 late fee per business day that your dress is not delivered correctly to Australia Post or when we are notified that a parcel return has been attemped via a Red post box. This is because putting an Express parcel in a Red parcel post box voids the Express post time frames, and often means the next customer who has booked the outfit will miss out, and we will have to refund them the full cost of their hire. We don't want anyone to miss out!
Do I clean it?
Nope! Dry cleaning is included in your hire cost, so we will do this for you when we receive the garment back.
It's that easy!